Billing Overview

Your subscription and billing information are managed at Admin → Billing. Only users with Admin or Owner roles can access this section.

Your Current Plan#

The Billing page shows:

• Plan name (e.g., Starter, Growth, Enterprise)
• Billing cycle (monthly or annual)
• Next renewal date
• Seat count — how many active user seats are included and how many are used
• Usage — active learners, course count, and storage used

Change Your Plan#

1. Go to Admin → Billing → Subscription.
2. Click Change plan.
3. Select the new plan tier and billing cycle.
4. Review the prorated amount due today (upgrades are charged immediately; downgrades take effect at the next renewal).
5. Click Confirm change.

A confirmation email is sent to the billing email address on file.

Add a Payment Method#

1. Go to Admin → Billing → Payment methods.
2. Click Add card.
3. Enter your card details in the secure Stripe payment form.
4. Click Save card.

The new card is set as the default payment method. Remove old cards by clicking ⋮ → Remove.

View and Download Invoices#

1. Go to Admin → Billing → Invoices.
2. The list shows all past invoices, each with date, amount, and status.
3. Click Download next to any invoice to save a PDF copy.

Invoices are also automatically emailed to your billing email address each renewal.

Update Billing Email and Details#

1. Go to Admin → Billing → Billing details.
2. Update the billing email, company name, address, and VAT/tax ID.
3. Click Save.

Updated details appear on future invoices immediately.

Cancel Your Subscription#

To cancel:

1. Go to Admin → Billing → Subscription.
2. Click Cancel subscription.
3. Select a cancellation reason (optional) and confirm.

Your subscription remains active until the end of the current billing period. Data is retained for 30 days after the end date, then permanently deleted.

Considering cancellation? Contact our support team — we may be able to help with payment flexibility or a plan adjustment.

Troubleshooting Payment Failures#

Payment declined Check that the card details are correct and the card has sufficient funds or credit. Your bank may also block international charges — contact your bank to authorize payments from Stripe.

Subscription shows as "Past due" A recent payment failed. Update your payment method at Admin → Billing → Payment methods and click Retry payment.

Invoice shows incorrect company details Update your billing details at Admin → Billing → Billing details before the next invoice is generated. Contact support to re-issue a past invoice with corrected details.