Question 1

How do I create an account?

Accepted Answer

Click the 'Request free trial' button on our homepage. You'll provide your name, email, and company information. No credit card required. Your trial workspace is provisioned right away.

Question 2

What's included in the free trial?

Accepted Answer

The free trial includes full access to platform features for 14 days—course authoring, learning paths, automated scoring for supported assessments, analytics, and more. Create courses, add learners, and run a realistic pilot. After the trial, choose a plan that fits your needs.

Question 3

How many users can I add?

Accepted Answer

The number of users depends on your plan. Our Starter plan includes up to 50 users, Professional includes up to 200, and Enterprise plans are customizable based on your needs.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express) and ACH transfers for annual plans. Enterprise customers can also pay via invoice.

Question 5

Can I change my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits accordingly.

Question 6

Do you offer discounts for annual plans?

Accepted Answer

Yes, we offer a 20% discount when you choose annual billing. This applies to all plans and can result in significant savings.

Question 7

Does SkillStream use generative AI or an AI tutor today?

Accepted Answer

SkillStream is a full-featured LMS with automation where it matters—structured paths, automated scoring for supported question types, and analytics. We do not market generative AI course authoring, AI-written feedback, or an AI coach unless those capabilities are explicitly available in your workspace.

Question 8

Can I customize the platform to match my brand?

Accepted Answer

Yes, our Professional and Enterprise plans include white-labeling. Customize colors, logos, and domain to match your brand.

Question 9

Does SkillStream integrate with other systems?

Accepted Answer

Yes. We support SSO providers, HR tooling, APIs, and webhooks so SkillStream can sit alongside your existing stack. See the Integrations section on our features page for details.

Question 10

Can learners access training on mobile?

Accepted Answer

Yes. SkillStream is a responsive web application that works on modern phones and tablets. There are no separate native iOS or Android apps today—learners use their browser.

Question 11

What kind of support do you provide?

Accepted Answer

All plans include email support. Professional plans add priority support, and Enterprise plans include dedicated account management and phone support.

Question 12

Do you offer training for administrators?

Accepted Answer

Yes, we provide comprehensive onboarding and training for administrators. Enterprise customers also receive ongoing training sessions.

Question 13

Is there a knowledge base or documentation?

Accepted Answer

Yes, we maintain a comprehensive help center with articles, video tutorials, and guides. You can access it anytime from your account dashboard.

Frequently Asked Questions

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