Analytics Overview

SkillStream LMS provides a multi-level analytics system covering learner activity, course performance, assessment results, and compliance tracking. All analytics respect tenant isolation — you only see data from your own organization.

Analytics Sections#

Navigate to Admin → Analytics to access:

Section	What it shows
Overview	High-level org-wide metrics: active learners, completions, pass rates
Training	Course-level completion rates, enrollment trends, time-to-completion
Assessments	Question-level performance, average scores, retake rates
Compliance	Overdue training, expiring certifications, compliance gap reports
Course Analytics	Per-course drill-down (open any course → Analytics tab)

Key Metrics Explained#

Completion Rate#

Percentage of enrolled learners who have reached 100% completion. Calculated as: (Completed enrollments ÷ Total active enrollments) × 100.

Pass Rate#

For courses with assessed content, the percentage of learners who passed on their first attempt. Learners who eventually pass after retakes are counted as passed, but the first-attempt rate is shown separately.

Active Learners#

Users who have logged in and engaged with at least one lesson in the selected date range. Engagement means a lesson was opened, not just that the course was viewed.

Time to Completion#

Average number of calendar days between enrollment and completion. High values may indicate content that is too long or deadlines that are too far in the future.

Overdue Rate#

Percentage of enrollments where the deadline has passed and completion has not been reached. A high overdue rate typically indicates a deadline that is too short or training that has not been properly communicated.

Filtering and Date Ranges#

All analytics views support:

Date range — last 7 days, 30 days, 90 days, or a custom range.
Department — filter to a specific department.
Course — filter the overview to a specific course.
User group — filter to a specific group.

Exporting Analytics Data#

Apply any filters you want to include.
Click Export → CSV or Export → Excel.
The export reflects the current filters and date range.

Large exports (over 10,000 rows) are queued and emailed to you as a download link within a few minutes.

Data Freshness#

Analytics data updates every hour. Real-time completions are visible in course-level progress views, but aggregate dashboards reflect the last hourly snapshot. Very recent actions (within the last 60 minutes) may not yet appear in aggregate metrics.