Question 1

How do I create an account?

Accepted Answer

You can create an account by clicking the 'Request free trial' button on our homepage. You'll be asked to provide your name, email, and company information. No credit card is required for the free trial.

Question 2

What's included in the free trial?

Accepted Answer

The free trial includes full access to all features for 14 days. You can create courses, add learners, and explore all functionality. After the trial, you can choose a plan that fits your needs.

Question 3

How many users can I add?

Accepted Answer

The number of users depends on your plan. Our Starter plan includes up to 50 users, Professional includes up to 200, and Enterprise plans are customizable based on your needs.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express) and ACH transfers for annual plans. Enterprise customers can also pay via invoice.

Question 5

Can I change my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits accordingly.

Question 6

Do you offer discounts for annual plans?

Accepted Answer

Yes, we offer a 20% discount when you choose annual billing. This applies to all plans and can result in significant savings.

Question 7

Can I customize the platform to match my brand?

Accepted Answer

Yes, our Professional and Enterprise plans include white-labeling options. You can customize colors, logos, and domain to match your brand identity.

Question 8

Does SkillStream integrate with other systems?

Accepted Answer

Yes, we offer integrations with popular HR systems, SSO providers, and other tools. Check our Integrations page for a full list of available integrations.

Question 9

Can learners access courses on mobile devices?

Accepted Answer

Absolutely! SkillStream is fully responsive and works on all devices including smartphones and tablets. We also offer native mobile apps for iOS and Android.

Question 10

What kind of support do you provide?

Accepted Answer

All plans include email support. Professional plans add priority support, and Enterprise plans include dedicated account management and phone support.

Question 11

Do you offer training for administrators?

Accepted Answer

Yes, we provide comprehensive onboarding and training for administrators. Enterprise customers also receive ongoing training sessions.

Question 12

Is there a knowledge base or documentation?

Accepted Answer

Yes, we maintain a comprehensive help center with articles, video tutorials, and guides. You can access it anytime from your account dashboard.

Frequently Asked Questions

Getting Started

Pricing & Billing

Features & Functionality

Support & Training

Still have questions?